Infographic: What Is Service Design #infographic #designthinking #servicedesign
Customer Journey Mapping good example of customer actions that are mapped to frond stage and back-end interactions and processes
Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075 More
A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design
Service design tools #design #tool #service
The Elements of Value Pyramid. Measure and deliver what consumers really want using this hierarchy of needs.
Why Service Design Works.
very nice visual representation for a project in service design //Service Design Portfolio by Amy Cotton, via Behance
Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.