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Hero's Journey. Cirka 430.000 danskere lider af sygdommen KOL (Kronisk Obstruktiv Lungesygdom), en sygdom, der medfører mange udfordringer o...

Hero's Journey. Cirka 430.000 danskere lider af sygdommen KOL (Kronisk Obstruktiv Lungesygdom), en sygdom, der medfører mange udfordringer o...

The AT-ONE book, with the stunningly simple title “How To Design Better Services” is now ready to launch. It is a big book that makes an impact due to its size, format and weight (and hopefully its content). It contains all you need to know to be able to innovate in service, including a guide to planning and running the process, details about each specific letter and then, how to develop strong concepts based upon this. It is being printed in a limited edition of ...

The AT-ONE book, with the stunningly simple title “How To Design Better Services” is now ready to launch. It is a big book that makes an impact due to its size, format and weight (and hopefully its content). It contains all you need to know to be able to innovate in service, including a guide to planning and running the process, details about each specific letter and then, how to develop strong concepts based upon this. It is being printed in a limited edition of ...

Customer Journey Infographic concept for a pitch

Customer Journey Infographic concept for a pitch

Download Blue Latitude’s Patient Information Journey, illustrating at a high level, the information seeking behaviour of patients and their interaction with health care professionals along a diagnosis and treatment path.

Download Blue Latitude’s Patient Information Journey, illustrating at a high level, the information seeking behaviour of patients and their interaction with health care professionals along a diagnosis and treatment path.

Transit customer journey by Kelly Fadem, CCA student. Via "New Ways of Visualizing the Customer Journey Map" - Kim Cullen, Adaptive Path

Transit customer journey by Kelly Fadem, CCA student. Via "New Ways of Visualizing the Customer Journey Map" - Kim Cullen, Adaptive Path

Customer Journey Map through Red & White grocery store

Customer Journey Map through Red & White grocery store

5 Things I Wish I Knew – A Service Design Journey. #experiencedesign #servicedesign #customerexperience

5 Things I Wish I Knew – A Service Design Journey. #experiencedesign #servicedesign #customerexperience

Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075                                                                                                                                                     More. The UX Blog podcast is also available on iTunes.

Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075 More. The UX Blog podcast is also available on iTunes.

http://www.servicedesignresearch.com/uk/wp-content/uploads/2013/04/SDR-map-01.jpg

http://www.servicedesignresearch.com/uk/wp-content/uploads/2013/04/SDR-map-01.jpg

Collective Action Toolkit  http://www.frogdesign.com/work/frog-collective-action-toolkit.html

Frog Creates An Open-Source Guide To Design Thinking

Collective Action Toolkit http://www.frogdesign.com/work/frog-collective-action-toolkit.html

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