Roos Tigchelaar

Roos Tigchelaar

Roos Tigchelaar
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The Complete Professional Designer's Toolkit

The Complete Professional Designer's Toolkit

starbucks-experience-map.png. Love this simple presentation of a customer journey. For the referencing article on customer journeys go to http://www.shmula.com/customer-journey-map-continuous-improvement/10494/

starbucks-experience-map.png. Love this simple presentation of a customer journey. For the referencing article on customer journeys go to http://www.shmula.com/customer-journey-map-continuous-improvement/10494/

service system map - Google zoeken

service system map - Google zoeken

Customer Journey Mapping  good example of customer actions that are mapped to frond stage and back-end interactions and processes

Customer Journey Mapping good example of customer actions that are mapped to frond stage and back-end interactions and processes

Service blueprint of concepts and evaluation elements #CX #UX

Service blueprint of concepts and evaluation elements #CX #UX

Service Blueprint  by Hageman on flickr  http://www.flickr.com/photos/hegeman/2246630570  Service Blueprint    More info at jamin.org/archives/2008/upmc-neurosurgery-clinic/

Service Blueprint by Hageman on flickr http://www.flickr.com/photos/hegeman/2246630570 Service Blueprint More info at jamin.org/archives/2008/upmc-neurosurgery-clinic/

Emotional Touchpoints from Enrico Ahrens  #CXInfographic #experiencedesign #servicedesign #customerexperience

Emotional Touchpoints from Enrico Ahrens #CXInfographic #experiencedesign #servicedesign #customerexperience

Company: CHRLX Director: Elliot Lim Producer: Sheina Dao Editors: John Zawisha, Kevin Matuszewski CG Supervisor: Salar Saleh Lead Modeler: Hungkit Ma Modelers:…

Company: CHRLX Director: Elliot Lim Producer: Sheina Dao Editors: John Zawisha, Kevin Matuszewski CG Supervisor: Salar Saleh Lead Modeler: Hungkit Ma Modelers:…

Customer Journey Map

Customer Journey Map

stakeholders map - Buscar con Google

stakeholders map - Buscar con Google